At Menoob, we strive to provide our customers with a seamless shopping experience. However, we understand that sometimes plans change. Below is our cancellation and refund policy to ensure transparency and satisfaction.

1. Cancellation Policy

• Order Cancellation Before Shipment: You can cancel your order within 24 hours of placing it. If you wish to cancel your order, please contact us immediately at mail@menoob.in. Once the order is processed and shipped, cancellations are not allowed.
• Order Cancellation After Shipment: Once your order is dispatched via Shiprocket, cancellation is not possible. Please refer to our Return Policy if you wish to return the product after receiving it.

2. Refund Policy

• Refunds for Cancelled Orders: If your order is successfully cancelled before it is shipped, a full refund will be issued. Refunds will be processed through Razorpay, our secure payment gateway, to the original mode of payment. Please allow up to 7-10 business days for the refund to reflect in your account.
• Refunds for Returned Products: If you are unsatisfied with your purchase, we offer a 7-day return policy. To qualify for a refund, the product must be unused, in its original condition, and with the original tags intact. Once we receive the returned product and verify its condition, we will issue a refund to your Razorpay account within 7-10 business days.
• Non-Refundable Items: Products marked as “Final Sale” or “Non-returnable” at the time of purchase are not eligible for refunds or returns.

3. Shipping Costs

• Cancellation Before Shipment: Shipping costs are fully refundable if the order is cancelled before shipment.
• Returns and Exchanges: In the case of a return, the customer will be responsible for return shipping costs unless the product is defective or damaged. For exchanges, please contact us for assistance.

4. How to Request a Cancellation or Return

To initiate a cancellation, return, or refund request, please contact us via email at mail@menoob.in with the following details:

• Order Number
• Reason for Cancellation/Return
• Proof of Purchase

5. Processing Time

Once we receive your request, we will process it within 2-3 business days. Please note that depending on your bank or payment gateway (Razorpay), it may take 7-10 business days for the refund to reflect in your account.