I. General

• This website is operated by Menoob. Throughout the site, the terms ‘we’, ‘us’, and ‘our’ refer to Menoob.
• By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms and Conditions (Hereinafter referred to as ‘Terms’).
• These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

II. Use of Our Website

• You agree to use this website to make legitimate inquiries and legally valid orders only.
• You agree not to make any false or fraudulent orders. If we reasonably suspect such an order, we are authorized to cancel it and inform the relevant authorities.
• You agree to provide us with your email address, postal address, and/or other contact details truthfully and accurately. You also agree that we may use this information to contact you regarding your order if necessary.

III. Orders and Contract

• After placing an order, you will receive an Order Confirmation and a Shipping Confirmation through E-mail.
• An order constitutes an offer to purchase our products. We reserve the right to accept or reject any order for any reason, including product availability, errors in pricing or product descriptions, or suspected fraud.

IV. Availability of Products

• All orders are subject to product availability. If there are difficulties with the supply of products or if an item is out of stock, we may provide you with information on substitute products. If you do not wish to order the substitute products, we will reimburse any amount you may have paid.

V. Refusal to Process an Order

• While we will always do our best to process all orders, there may be exceptional circumstances that force us to refuse to process an order after sending the Order Confirmation. We reserve the right to do so at any time.
• We also reserve the right to remove any product from this website at any time and to remove or modify any material or content.

VI. Delivery

• We will attempt to deliver your order by the date indicated in the Shipping Confirmation, or within a reasonable timeframe (typically within 30 days) if no specific delivery date is specified.
• However, there may be delays due to unforeseen circumstances or the delivery location.
• Delivery is considered complete when you or a third party designated by you acquires physical possession of the goods.
• We utilize Shiprocket/Xpressbees as our primary delivery partners.

VII. Prices and Payment

• We make every effort to ensure that prices on the website are accurate, but errors may occur. If we discover an error in the price of any product you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price or cancelling it.
• Prices on the website are exclusive of Goods and Services Tax (GST), duties, and delivery charges.
• Prices may change at any time.
• We utilize Razorpay as our secure payment gateway. By using Razorpay, you agree to their terms and conditions, which can be found on their website.

VIII. Taxes

• All purchases made through the website are subject to applicable taxes, including but not limited to GST, duties, and cesses.

IX. Exchange/Return/Refund Policy

• We offer a 7-day exchange policy from the date of delivery.
• We reserve the right to refuse returns of products that are damaged, soiled, or show signs of wear.
• To initiate an exchange, please contact our customer service team.
• We do not offer refunds.

X. Intellectual Property

• All content on this site, including but not limited to text, graphics, logos, images, and software, is the property of Menoob or its licensors and is protected by copyright and other intellectual property laws.

XI. Limitation of Liability

• Menoob shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Site or any products purchased through the Site.

XII. Indemnification

• User agrees to indemnify and hold harmless the Company, its officers, directors, employees, agents, and licensors from and against any and all claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:
  • (a) User's use of the Website.
  • (b) User's violation of these Terms.
  • (c) User's breach of any applicable law or regulation; or
  • (d) User's content uploaded or shared on the Website.

XIII. Governing Law

• These Terms shall be governed by and construed in accordance with the laws of India.

XIV. Changes to Terms

• We reserve the right to modify these Terms at any time. Changes will be posted on the Site, and your continued use of the Site constitutes acceptance of the revised Terms.

XV. Contact Information

• For questions about these Terms, please contact us at mail@menoob.in.

XVI. Severability

• If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect. The invalidity or unenforceability of any provision of these Terms shall not affect the validity or enforceability of any other provision.

XVII. Entire Terms and Conditions

• These terms, including any exhibits attached hereto, constitutes the entire terms and conditions between the Company and the Member with respect to the subject matter hereof and supersedes all prior or contemporaneous communications, representations, or agreements, whether oral or written. These terms can only be amended/modified by a writing signed by the company.

XVIII. App Updates and Upgrades

• The Company reserves the right to update or upgrade the Website at any time, without prior notice to User. User understands that updates or upgrades may result in temporary interruptions to the Website's functionality.

XIX. Feedback and Support

• User may provide feedback and receive support for the Website by contacting the Company through the designated channels within the Website or by visiting the Company's website.

XX. Term of Agreement

• These Terms shall commence upon User's first use of the Website and shall remain in full force and effect until terminated by either party in accordance with these Terms.

XXI. Alternative Dispute Resolution

• Any dispute arising out of or relating to these Terms or the Website shall be submitted to binding arbitration in accordance with the rules of the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in New Delhi, India. The arbitrator's decision shall be final and binding on the parties.

XXII. Force Majeure

• Neither party shall be liable for any delay or failure to perform its obligations hereunder due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, power failures, epidemics, pandemics, government regulations, or any other unforeseen circumstances not reasonably within the control of the affected party. The party affected by such event shall promptly notify the other party of the nature and expected duration of the event and shall use commercially reasonable efforts to resume performance of its obligations as soon as practicable after the event ceases.